Client Relations Specialist - Bali, Indonesia

Join Focus Global Inc. as a Client Relations Specialist in the vibrant heart of Bali! We are seeking a dynamic and customer-focused professional to nurture and expand our client relationships, ensuring exceptional satisfaction and long-term loyalty.

As a Client Relations Specialist, you will be the face of our company, building and maintaining strong relationships with our diverse client base. You will be responsible for understanding client needs, providing personalized solutions, and ensuring their complete satisfaction. This role offers a unique opportunity to work in one of the world's most beautiful destinations, combining professional growth with a lifestyle that balances work and leisure.

📋 Tanggung Jawab Pekerjaan

• Build and maintain strong relationships with clients, ensuring their satisfaction and loyalty.
• Understand client needs and provide personalized solutions to meet their requirements.
• Manage client accounts, including contract renewals, billing, and dispute resolution.
• Collaborate with internal teams to ensure seamless service delivery and client satisfaction.
• Provide regular client feedback and reports to the management team.
• Attend industry events and networking opportunities to expand our client base.
• Stay updated with industry trends and best practices to enhance client service.
• Ensure compliance with company policies and procedures.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Marketing, or a related field.
• Minimum 3 years of experience in client relations, customer service, or sales.
• Proficient in using CRM software such as Salesforce or HubSpot.
• Strong communication and interpersonal skills.
• Ability to work well under pressure and meet deadlines.
• Fluent in English and Bahasa Indonesia.
• Experience in the tourism or hospitality industry is a plus.
• Valid driver's license and ability to travel frequently.

🛠️ Keahlian

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