Customer Service & Retail Operations Executive - TTRacing Indonesia
Join TTRacing Indonesia, a leading name in gaming and tech distribution under Clickgaming Distribution, as a Customer Service & Retail Operations Executive. In this dynamic role, you will be the driving force behind exceptional customer experiences and seamless retail operations in Jakarta Selatan. As part of our growing team, you'll play a crucial role in ensuring our customers receive top-notch service while helping our retail partners achieve their sales targets.
At TTRacing Indonesia, we're committed to innovation and excellence. Our team works with cutting-edge tools like Salesforce, Zendesk, and QuickBooks to streamline operations and enhance customer interactions. If you're passionate about delivering outstanding service and have a knack for retail operations, this is the perfect opportunity to grow your career in a dynamic and supportive environment.
📋 Tanggung Jawab Pekerjaan
- Provide excellent customer service through phone, email, and chat, ensuring customer satisfaction and loyalty.
- Manage and optimize retail operations, including inventory management, sales tracking, and performance reporting.
- Collaborate with retail partners to achieve sales targets and improve store performance.
- Utilize Salesforce and Zendesk to manage customer interactions and track service metrics.
- Assist in training and onboarding new retail staff to ensure consistent service quality.
- Analyze sales data using QuickBooks to identify trends and make data-driven decisions.
- Coordinate with the marketing team to promote products and services effectively.
- Ensure compliance with company policies and industry regulations.
🎓 Kualifikasi & Syarat
- Bachelor's degree in Business Administration, Marketing, or a related field.
- Minimum of 3 years of experience in customer service and retail operations, preferably in the gaming or tech industry.
- Proven track record of delivering exceptional customer service and driving sales growth.
- Strong analytical skills with experience using Salesforce, Zendesk, and QuickBooks.
- Excellent communication and interpersonal skills.
- Ability to work well under pressure and meet tight deadlines.
- Familiarity with Indonesian market trends and customer preferences.
- Certification in customer service or retail operations is a plus.
🛠️ Keahlian
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