After Sales Business Partner (Mandarin Speaking)

Join Indonesia Equipment Centre as an After Sales Business Partner and become a cornerstone of our customer excellence journey. In this strategic role, you'll orchestrate end-to-end after-sales operations, transforming service interactions into lasting customer relationships. Leveraging your Mandarin-speaking skills, you'll bridge cultural and linguistic gaps, ensuring seamless communication with our diverse clientele. Based in Cakung, Jakarta Raya, you'll be at the heart of our operations, driving customer satisfaction and fostering long-term partnerships.

As an After Sales Business Partner, you'll manage the entire after-sales lifecycle, from initial customer inquiries to post-service follow-ups. You'll utilize tools like Salesforce and SAP to streamline processes and enhance efficiency. With 3-5 years of experience in after-sales roles, particularly in the equipment or machinery industry, you'll bring a wealth of knowledge and a customer-centric approach to our team.

This is your chance to make a tangible impact on customer satisfaction and business growth. Join us and be part of a dynamic team that values innovation, integrity, and excellence.

📋 Tanggung Jawab Pekerjaan

• Manage and oversee the entire after-sales lifecycle, from customer inquiries to post-service follow-ups.
• Utilize Salesforce and SAP to streamline processes and enhance operational efficiency.
• Provide exceptional customer service and support, ensuring customer satisfaction and loyalty.
• Bridge cultural and linguistic gaps by leveraging Mandarin-speaking skills to communicate effectively with diverse clientele.
• Develop and maintain strong relationships with customers, fostering long-term partnerships.
• Conduct regular customer feedback sessions to identify areas for improvement and implement corrective actions.
• Stay updated with industry trends and best practices to ensure continuous improvement in after-sales operations.
• Collaborate with cross-functional teams to ensure seamless integration of after-sales services with other business functions.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Marketing, or a related field.
• 3-5 years of experience in after-sales roles, particularly in the equipment or machinery industry.
• Proficient in Mandarin, both written and spoken, with a good understanding of Chinese business culture.
• Strong knowledge of Salesforce and SAP, with experience in configuring and customizing these platforms.
• Excellent communication and interpersonal skills, with the ability to build and maintain strong customer relationships.
• Proven track record of delivering exceptional customer service and driving customer satisfaction.
• Ability to work independently and as part of a team in a fast-paced environment.
• Strong analytical and problem-solving skills, with the ability to identify areas for improvement and implement corrective actions.

🛠️ Keahlian

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